Terms of use for the Stapelo service

As of October 2026. Convenience translation; the German version prevails.

1. Scope

These terms apply to the use of the calculation service “Stapelo by eaisy” (service) with the Shopware plugin EaisyStapelo by businesses (§ 1 UGB / § 1 KSchG). There is no offer to consumers. They supplement the terms of the Shopware Store through which the extension is rented; for purchase, billing and licence the terms of shopware AG prevail. The contractual partner for the service is ESB Engineering KG (see legal notice).

2. Service

The service calculates cartons, parcels, pallets and pack plans from the product data the shop sends. Results are recommendations based on that data and the customer's settings. Carriers and shipping providers decide whether a shipment is accepted. Load securing in the vehicle remains the responsibility of the carrier or shipper; notes of the service (e.g. strapping, edge protectors) do not replace checking.

3. Price, trial, billing

The rent is €29.90 per month plus VAT. The first 30 days are a free trial. Purchase, trial and billing are handled only through the Shopware Store.

4. Availability

We operate the service with reasonable care but owe no particular availability (no service level agreement). Where possible we carry out maintenance in the maintenance window on Sundays 02:00–06:00 (Vienna time). If the service cannot be reached, the plugin continues at checkout with an adjustable estimate.

5. Customer's duties

• correct and complete product data (dimensions, weights, quantities, Stapelo fields), cartons and pallets;
• checking results before shipping and following the carriers' requirements;
• not passing on the plugin's access data; use only for the own shop;
• not sending personal data through the service.

6. Liability

We are not liable for slight negligence; this does not apply to personal injury. Otherwise our liability is – to the extent permitted by law – limited per calendar year to twelve times the monthly fee (currently €358.80 net); this limitation does not apply in case of intent and personal injury. Liability for lost profit, consequential damage and data loss is excluded – except in case of intent and gross negligence – to the extent permitted by law.

7. Term and termination

The contract runs as long as the rental in the Shopware Store; term and termination follow the Shopware Store terms. When the rental ends, the right to use the service ends; we may block access. Section 8 applies to the data.

8. Data

The privacy policy applies. Pack plans are deleted after 90 days. When the plugin is uninstalled we delete the shop's configuration, cartons, pack plans and access data 30 days later; installing again with the kept data within this period cancels the deletion. Tenants without a request for 180 days are deleted as well. Encrypted backups are kept for at most 12 months.

9. Changes

We may change these terms; we announce changes at least 30 days before they take effect by a notice in the plugin's administration and on this website. If the customer does not object before they take effect, the changes are deemed accepted; if the customer objects, the customer may terminate the contract when they take effect. We point out this consequence in the notice.

10. Law and jurisdiction

Austrian law applies, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. Place of jurisdiction: the court having local and subject-matter jurisdiction for Brunn am Gebirge.